FAQ

How do I check the Status of my Order?

You can track your order status in real time by entering your order information on the Track Order page.

After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3 - 5 Weeks (business days). Below are expected delivery times based on your location.

What are your Shipping Times?

Us Shipping Time Estimates

3 - 5 Weeks

International Shipping Time Estimates

3 - 5 Weeks

Do you Deliver Products Internationally?

NorthKai successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I Place an Order?

Simply choose your style from the dropdown menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

How Secure is my Personal Information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

I'm unsatisfied with my order. Can I get a refund?

All sales are final, so we don't offer refunds. However, if you received your goods in damaged condition, we'd be happy to exchange your purchase for a new one! Just send us an email with a description and detailed photo to support@northkai.com

Our location

Jl. Soekarno Hatta 279
Semarang, Indonesia 50192

Return Policy

Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to support@northkai.com and we will fix it.

There are certain situations where only partial refunds are granted (if applicable).

Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

support@northkai.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@northkai.com and we will get back to you on how to exchange the item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Import Charge

Buyers pay import charges (including tax and customs fees) when purchasing items from another country. Import charges are generally based on the item's price, postage weight, dimensions, country of origin, and any taxes, duties, and fees of the destination country. Please check with your local custom.

Shipping

To return your product, please contact us at support@northkai.com

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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