Once your order has been shipped, you are entitled to get the tracking number that we will send into your email. If the information is lost on the way, please contact our customer service by emailing to firstname.lastname@example.org with your order number.
In some cases, the tracking website can take a few days to update. If the tracking number hasn't been updated for 5 days, you can contact us.
Note: Order with different items may be shipped from different locations and therefore will be issued with multiple tracking numbers.
Once your purchase is done, we will ship it as soon as possible. Right after we update the database and we send the information regarding the tracking number immediately. If you haven't received it yet, please check your spam folder or contact us on email@example.com so that they can manually send it.
Our standard shipping method is free, worldwide. We ship to nearly every country in the world from our strategically placed distribution centers. Our estimated delivery timeframe for free shipping is 12 to 21 business days.
In rare situations, because of circumstances outside our control, deliveries can take longer (i.e 30+ days). This is typically due to the unreliable nature of some countries 'customs' who delay the processing of incoming parcels.
Express shipping (DHL, FedEx, EMS etc) is not free and can be selected at checkout for an additional fee.
Our shipments typically require a signature on delivery and if there is no one home to sign, it will be stored at the local post office for collection. If not collected within a certain timeframe the package will usually be returned to us. Re-shipment of your package will incur a fee.
Our shipments often fall under local taxation thresholds. But each country has different rule and we have no control or influence over individual decision made by your country customs department. If your package has been delayed at customs for an unreasonable length of time, please contact them directly.
Due to the complexities of international shipping sometimes the tracking information is delayed or inaccurate. We work with hundreds of logistic partners to get your item from our warehouse to your country as quickly and efficiently as possible - but each partner manages tracking information in a different format. It's not unusual for an item to be "stuck" on the other side of the world for 10 days, only to arrive at its destination the next day. If your shipment tracking been stalled for more than 14 days, please contact us so that we can use our tools and resources to give you more information.